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Rhea Consulting is focused on creating and delivering leading edge customer management strategies. We can help businesses at every stage, through our experience of building customer sales and service operations from the ground up and also managing large and complex operations. Our team has worked extensively across Asia Pacific, Central America, the Caribbean and Europe, bringing a breadth of international experience together with a deep understanding of local South East Asian markets.
   
 

Our services focus on the practical application of leading edge methodologies. We target business issues and resolve them with the required mixture of strategic change, people and culture development, operational and process change and technology.

For start up operations we can deliver the complete customer service offering.

  • Market assessments and 'voice of the customer' research
  • Facilitate the development of the customer strategy
  • Design of unique customer experiences
  • Customer operations 'blue print' design including all aspects of the organisational design, process and technology
  • Business case development
  • Programme management of the operational build
  • Competency based recruitment via assessment centres
  • Training design and delivery
  • Interim operational management for 'go live;


    • In the live operation, we help you target high value opportunities that are driven by the need to improve customer experiences while increasing profitability.

  • Operational assessments across all customer contact points
  • Performance management
  • Effectiveness of marketing and customer operations integration
  • Customer contact strategies
  • Customer retention and growth
  • People development and training
  • Process development and re-engineering
  • Interim operational management

    The Rhea team is unique because of its expertise in not only designing and delivering customer operations but also our experience of actually running live customer environments.

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        Singapore Mobile Telco Provider
    Complete design and build of the customer operations and Supply Chain Management for a MVNO

    Global Data Network Provider
    Project managed all customer service aspects of the Asian expansion programme including JV partner negotiations. Set up Service Activation and Technical Customer Account Management for the Asia operations.

    Global Telecommunications Provider
    Development and deployment of global customer service strategy for international and in-country telecommunications businesses

    German and French Telco Providers
    Complete design and build of customer sales and service operations for multi-partner fixed line and mobile start up operations.

    Central American mobile business
    Interim management of Customer Service Operation for a mobile start-up operation. Implemented performance and quality management practices. Set service strategy and established credit management function.

    Global telecommunications provider
    Based in the UK, directed all the customer service elements of business call centre separation. Managed all the people, process, system and environmental elements of a complex change.
           
         
       

    Out most recent clients have included:

    Modus Media International, Global Lighthouse, Virgin Mobile , Cable and Wireless, Petrotrin, Watanyia Telecom

           
         
       

    Lynne Kenworthy

    89 Neil Road,
    #02-09 FBC Singapore
    Singapore 088849

    t: +65 9380 8587

    e : lynnek@rheaconsulting.com
    w: www.rheaconsulting.com

    		 

     

     

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