Joseph Kort, co-founder and president - Activeo

Joseph Kort, co-founder and president since 1996, has positioned Activeo as a key player in the specialized field of customer relationship consulting and contact centre integration. In 2004, Activeo strengthened its position in the consulting area by combining with Affluence and so becoming a member of the Limebridge alliance.

With graduate degrees from Syracuse University in New York: Masters in Telecommunications and Management, Joseph Kort began his career with Mobil. He then occupied several sales and management positions internationally and in France within HP, Datapoint and Data General.

Peter Massey, Managing Director, Budd

Peter Massey is a serial entrepreneur who has built and run a series of businesses, originally in technology and in customer relationships over the last ten years. He has taken part in a number of large transformation and rapid business start up projects. Prior to developing Budd, Peter started, ran and sold 2 customer contact businesses, Round and Aspen (now e-loyalty)

He has personally consulted for many of the leading European companies in the technology, telecommunications, financial services, media, distribution and local government sectors over the previous seven years.

Stephan started his career selling telecom and call centre solutions. He held account manager and sales management positions at Nixdorf Computer and Northern Telecom.

Stephan's record includes extensive experience in customer management consulting. Over the previous 10 years he has assisted major companies in various industries in building and optimizing contact centres as well as developing and implementing entire customer management programs.

Stephan frequently chairs and speaks at call centre and CRM conferences and has guided over 800 participants from Germany, Austria and Switzerland in call centre management seminars.

Bill Price, President and Founder, Driva Solutions

Bill brings over 22 years of service industry consulting and operations expertise, most recently at Amazon.com as the company's first VP/GM of Global Customer Service through August 2001.

Prior to joining Amazon Bill developed and directed four inter-related businesses in MCI delivering advanced network routing and Call Center Services, and was awarded the inaugural Call Center Pioneer of the Year Award. As IVR service bureau leader Automated Call Processing Corporation's CFO and COO, Bill co-led the development and rollout of MCI's Enhanced Voice Services.

Bill started his career with McKinsey & Company in its San Francisco and Stockholm offices where he led engagements in strategic change and contributed to In Search of Excellence.

Osamu Taniguchi, Managing Director, e.Partners

Osamu Taniguchi is an experienced contact centre professional with an excellent track record in Unisys, MCI and Amazon. Understanding the technology and the operations, with experience of both Western and Eastern business cultures.

Taniguchi built and ran Amazon Japan's contact centre operations as this leader in customer service established itself in the Japanese market.

Lynne Kenworthy, Rhea Consulting

Lynne is a management consultant specialising in enabling businesses to achieve strategic business transformation. She has extensive knowledge of CRM, operation design, process integration and alignment, project management as well as organisation design, training and development within the information, communications and FMCG industry sectors.

Previously Lynne was one of the five founder managers of Virgin Mobile Asia. In addition Lynne has gained extensive experience in the communication industry in Asia and Europe, including license bids, leading the founding of service enterprises for Cable and Wireless (Global and Asia), Bouygues Telecom (France), o.tel.o (Germany) and Mercury Communications (UK).

M.D. Ramaswami, LimeBridge India

M.D. Ramaswami, was until recently Managing Director of Dell International Services, Dell Computer's first international call centre in Bangalore, India. Mr. Ramaswami joined Dell in early 2001 and was responsible for setting up and growing the centre to over 1500 people in 15 months.

Prior to Dell, MD was Vice President and General Manager for the outsourced services business at Talisma and Aditi Corporations. He was the first employee in the company and built the company over a period of seven years into a world-renowned CRM products and services company.

Besides, Dell and Talisma, Ramaswami has held senior leadership and technical positions at Verifone Inc, PSI Data Systems, and Infosys Technologies. He is an invited speaker on CRM at several international forums such as Internet World, SSPA, and IQPC.

David Jaffe

Consulting Director, LimeBridge Australia.

David has been a consultant for twenty-two years in Britain, Ireland and Australia. He has worked across many industries in customer-facing sales and service areas, such as branches, call centres, self-service and administration. He began his career with Accenture, where he became a national partner with responsibility for the CRM practice for Asia-Pacific financial services. He then joined AT Kearney as a principal in their Financial Institutions Group. He left AT Kearney to help found LimeBridge Australia.

Within LimeBridge Australia David leads thought leadership development and is ultimately responsible for all client projects. He has spoken at numerous conferences in Australia, Asia and North America. He created the Chief Customer Officer Forum in Australia and is a sought-after speaker at events across the world.

He is co-author of "The Best Service is No Service."

Toby Detter, Managing Director, Detter Consulting

Toby Detter is one of Europe top experts in the field of Customer Management and in strategic marketing. Toby Detter has developed an approach to customer management used today around the world in the energy sector.

Toby has, over the last 20 years, a wide experience, including industrial and consumer operation as well as successfully implementing very large projects within budget and on time delivering the promised benefits. Examples of projects include; implementating CRM strategies in Europe; developing and implementing both consumer and industrial brand platforms; and establishing Scandinavian marketing and sales organisation.

Tony Bruno, LimeBridge Hong Kong

Tony brings over 20 years of business experience in customer environments. He began his career in BP, and then moved into IT and telecommunications. He was one of the founders and subsequently general manager of PCCW Teleservices, one of Asia's largest contact management outsourcers and CRM service providers.

Tony has significant experience in customer contact centres in Asia and Europe, and was involved in one of the first re-locations of a commercial call centre to mainland China. He has extensive knowledge of customer strategy and operations, CRM, process development and human resource management.