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Based in Hong Kong, and operating around greater China and Asia, LimeBridge Hong Kong specialise in the creation and delivery of industry leading customer management solutions. Our services help companies to better understand their customers, improve their effectiveness, and optimize their customer experiences.
   
 

LimeBridge Hong Kong helps companies to

  • develop approaches to customers and markets

  • improve sales effectiveness, customer retention and satisfaction across all channels

  • reduce the cost and improve the quality of customer operations

We combine the structured methods and tools with innovative approaches that make our solution the best for you and your customers. We can

 

  • Develop strategy, financial and operational models for customer related operations, and help implement those models, whether they are for new implementations, enhancements to existing operations or entry to new markets.

  • Help companies evaluate options for establishment of customer operations in China, including feasibility, location, partnership and outsourcing arrangements.

  • Project manage the design and implementation of new contact centres, enhancements to existing centres, or implementation of operational or analytical CRM capabilities.

  • Provide a range of contact management assessment and improvement models and programmes - the evaluation and improvement of each component in the delivery of the customer experience; including organisational, operational, human resources, training and technology.

  • Implementation of programmes to measure and enhance the customer experience, including simplifying customer contacts, reducing workload and improving quality and cost.
   
   
   
   

LimeBridge Hong Kong have widespread experience in financial services and insurance, telecommunications, IT and e-business, managing customers and projects such as:

Leading Airline
Design and implementation of a full service centre for the airlines frequent flier and loyalty programme

Leading Global Bank
Design and implementation of workforce management programmes to drive improved efficiency and quality.

Start-up CRM Outsourcer
Development of market model, service portfolio and all marketing support. Development of pricing strategy and capacity utilisation model

Asian Mobile Phone Service Provider
Transition of customer care and sales centre to an outsource model, with improved service and quality achievement and reduced cost.

Asian Telecommunications Company
A range of projects including development of an outsource model, validation of CRM strategy and offshore re-location implementation.

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    Some of the customers we have worked with include HSBC, Manulife, CTM, PCCW, Citic Pacific, The Hong Kong Productivity Council, Synovate, Apple Computer, BUPA, Minacs, Questnet,
       
     
   

Tony Bruno
Director
LimeBridge Hong Kong
12/F, China Merchants Tower
Shun Tak Centre
168-200 Connaught Road Central
Hong Kong

M: +852 9195 0577
O: +852 2559 0904

e:info@limebridge.com.hk

  

 

 

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