About Driva Solutions:
Driva Solutions provides strategic consulting and operational implementation services to the global customer contact industry. Driva is the Swedish word for “to propel” or “to move forward”. It encapsulates the company’s quest to bring actionable ROI-based solutions to address the challenges of increasingly demanding customers and the complexity of running today’s local and global CRM enterprises.
Driva Solutions currently offers a core portfolio of eight inter-related solutions service groups surrounding our basic premise of creating and sustaining highly effective customer contact strategies and operations, locally (U.S. and Canada) and globally.
Consulting and advisory services around Contact Optimization (largely assessing and implementing The Best Service is No Service and its 7 Principles including “Eliminate dumb contacts” and “Create engaging self-service”); also, Sourcing Optimization (determining “where in the world do we go next?” for customer support, and then “how on earth do we make it all work?”) and Performance Optimization (finding and building upon your “best agents”, “best teams”, and “best partners”).
Chair 37-organization Global Operations Council (GOC) that “shares best practices and worst experiences”, formed by us in 2002; chair 15-company Chief Customer Officer Forum Americas.
Finding “best-fit” customer care and technical support service partners and technology providers with proprietary searchable vendor database called DrivaSource, and proprietary online RFP tool called RFx Manager.
Wide range of customer service and sourcing course in new company called DrivaWise, including 4-week “Best Service Champion Certification” program.
Who we’ve worked with:
Since founding in September 2001, some clients include:
American Accent Trng, ACT (educa testing), 97 Displays, Affina/Whitney, Alliance Data, Amex, Apple, Arvato, ARUP Labs, ASI/Synertech, Asurion, AuctionDrop, Audi Japan, Avis Budget Group, Avon, Bain, Banco Popular, Blizzard, Blue Pumpkin, CFS, Charles Schwab, Charter Communications, Checkfree, Cisco, Classmates, Coca-Cola, Coinstar/Redbox, Corbis, Costco, CPG (Church Pensions), Cruiser Customizing, CV Starr, Daksh, Dell, DIRECTV, Dept of Defense, Dropshop.de, drugstore.com, EA Games, eConvergent, Expedia, Edify, Egg, Elsevier, Family Search, Financing Alternatives, First Data, FirstSource, Free & Clear, General Atlantic Partners, Google, Hyatt, Hynomics, IAC, Indigo/Chapters, Intuit, JIOA, Lexicon Marketing, Liberty/UPC Broadband, Linx, MCI, MRIS, Make My Trip, McDonalds, Medibank, Merced, MetLife, Microsoft, Mindshare, Mu Sigma, Nike, New York Times, Telefonica, ODB, OpenView, Orange UK, Otto DE, Pagoo, PhotoWorks, Physio-Control, Pacific Pulmonary Svcs, Prime Connections, Prysm, Qsent, ResponseTek, Rodan + Fields, Schaller Anderson, SilentTrust, Sirius XM, Sitel, Stanford University, Starbucks, Suddenlink, Talisma, HeroTSC, TiVo, T-Mobile, Travelers, True Telecom, Upromise, University Washington, University Montana, Verety, VicRoads, Vivendi, Vulcan, WellCare, We Energies, Wildcard Systems, WNS, WorldPay/RBS, Yves Rocher, Zipcar, Zip.ca, Zmags.