Celtycs is a consulting company based in Bangalore, India. The word “Celtycs” is derived from Customer Experience and Loyalty and portrays our vision to transform and enable organisations to deliver superior customer experiences.
We help companies plan, define, implement and operationalise their CEM strategies with a clear focus on the organisation’s business and financial objectives.
Celtycs adopts a unique results-driven approach that involves an analysis of the business need, CEM strategy definition and the execution of the strategy across the people, process and technology dimensions.
Setup and operational assistance for new contact centre/ Business Process Outsourcing Operations including infrastructure setup, resource management and process transition from international customer sites.
Optimisation of existing customer-facing and customer-affecting processes
Enhancement of the recruitment, training and performance management of customer-contact personnel to deliver progressively enhanced customer experiences.
Selection, customisation and deployment of CRM/CEM technology.
Business process and skill optimisation of existing call centres.
Optimisation of contact centre training company processes to ensure closer linkage between training outputs and contact centre requirements.
Measurement of customer satisfaction levels and implementation of solutions to address gaps.
In 2012 French LimeBridge partner Activeo acquired a majority stake in Celtycs.