Budd, UK & Ireland

BuddWhat Budd does:

Budd is a leader in customer experience and customer operations. We provide global thought leadership and pragmatic ways to get processes working. We put the customers’ view systematically into day to day work.

Budd implements world class processes that operationalise fantastic customer experiences whilst saving up to 80% of the operating budgets. This strategy, developed at Amazon, is called “The Best Service is No Service”, which is the name of the best selling book by colleagues Bill and David.

Our shared passion is “How do we stop doing dumb things to our customers and our people?”

Budd focuses on using the voice of the customer to generate growth. We do this by implementing “decision flows” that leverage what customers know to help executives in all functions make better decisions. We help you manage mountains of “big data” using organisational design and cloud based tools.

Who Budd has worked with:

Since formation in 2001, Budd has worked in most sectors and example clients include:

Public sector: BBC, The Cabinet Office, HMRC, Student Loan Company, LearnDirect, DVLA, Thames Valley Police, NHS East of England, Cambridge University Hospitals, Connaught

Telecoms & technology: Vertu, Vodafone, 3, Orange, Sky, Virgin, Cable & Wireless, Telefonica, Phones 4U, Kingston, MCI, Cisco, Microsoft, Redgate, Blue Pumpkin, AOL

Utilities: Ten, British Gas, E.ON, Severn Trent

Retail & online: Spotify, eBay, M&S, McDonalds, Unibet, Saga Holidays, Delta Airlines, Avis, Nike

Financial services: M&S Money, WorldPay, Nationwide, RBS, Axa, LV, L&G, Churchill, Aviva, RIAS, RSA, Prudential, HBOS, Aon, Leaseplan, Arval

Manufacturing: Linx, Ingenico, Hotter Shoes, Rexam, Kwikfit, BAT

Services: Irwin Mitchell, Freshminds, arvato, Firstsource, Sitel, HeroTSC, Fexco, SACCOM, Ten.

What Budd is passionate about:

  • Creating fantastic experiences for customers
  • Creating great places to work
  • Driving action based on quantified information
Contact Budd:
Budd UK Ltd
Postal address:
2nd Floor, 145 – 157 St John Street
t: +44 20 8144 6224

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