Budd is a leader in customer experience and customer operations. We provide global thought leadership and pragmatic ways to get processes working. We put the customers’ view systematically into day to day work.
Budd implements world class processes that operationalise fantastic customer experiences whilst saving up to 80% of the operating budgets. This strategy, developed at Amazon, is called “The Best Service is No Service”, which is the name of the best selling book by colleagues Bill and David.
Our shared passion is ”How do we stop doing dumb things to our customers and our people?”
Budd focuses on using the voice of the customer to generate growth. We do this by implementing “decision flows” that leverage what customers know to help executives in all functions make better decisions. We help you manage mountains of “big data” using organisational design and cloud based tools.
Who Budd has worked with:
Since formation in 2001, Budd has worked in most sectors and example clients include:
Public sector: BBC, The Cabinet Office, HMRC, Student Loan Company, LearnDirect, DVLA, Thames Valley Police, NHS East of England, Cambridge University Hospitals, Connaught
Telecoms & technology: Vertu, Vodafone, 3, Orange, Sky, Virgin, Cable & Wireless, Telefonica, Phones 4U, Kingston, MCI, Cisco, Microsoft, Redgate, Blue Pumpkin, AOL
Utilities: Ten, British Gas, E.ON, Severn Trent
Retail & online: Spotify, eBay, M&S, McDonalds, Unibet, Saga Holidays, Delta Airlines, Avis, Nike
Financial services: M&S Money, WorldPay, Nationwide, RBS, Axa, LV, L&G, Churchill, Aviva, RIAS, RSA, Prudential, HBOS, Aon, Leaseplan, Arval
Manufacturing: Linx, Ingenico, Hotter Shoes, Rexam, Kwikfit, BAT
Services: Irwin Mitchell, Freshminds, arvato, Firstsource, Sitel, HeroTSC, Fexco, SACCOM, Ten.
What Budd is passionate about:
- Creating fantastic experiences for customers
- Creating great places to work
- Driving action based on quantified information