Activeo is a specialized French customer relationship management, business consulting and system integration company. Activeo offers solid expertise in CRM and contact centre solutions. The company’s activities cover 3 areas: business consulting, contact centre solutions and managed services. Activeo offers solutions for effective management of customer relationships including CRM strategy, change management, system architecture, solution integration, implementation and support.
How Activeo Work:
Activeo’s teams benefit from years of experience in audit, conception and deployment of customer relationship management solutions with strong consulting experience, a solid track record and a “hands-on” attitude.
Our differences : A multi-skilled team of experts, addressing the entire customer interaction chain. A pragmatic approach of CRM, focusing on optimising technology usage & human resources in order to continuously improve operational results. A result driven strong project management culture based on proven methodologies.
On average, our consultants have over 10 years experience of customer interaction projects such as : International Tour Operator – Feasibility study & business case, design & implementation of a large scale pan-european call centre Cosmetic firm – Marketing study & identification of the customer value tree. Mobile Telco – Technical architecture & project management for implementing the networking of several customer service centres. Telephone Banking – Functional architecture for a customer contact management application. Telco Improvement of marketing campaigns & definition of a customer oriented marketing organisation. Leader in Training & Education – Strategic and operational scope for creating a new customer relationship centre, supplier selection and CRM software implementation. Airlines – Strategic study & business case for optimising the reservation centre organisation. Taxi company – Improving operations of the reservation centre. IT leader – Localisation study, site & building selection for a new direct sales operations.
Who Activeo have worked with:
Office Depot, Altima Insurance, Lastminute.com, Sofirem, France Telecom, BMS/UPSA, Aventis, Cegid, Euromaster, Groupama, Technip-Coflexip, France Loisir, La Camif, AON, DHL, Millipore, Lexmark, BMS – Bristol Myers Squibb, Moodmediam, BPO Banque Populaire Ouest , SGAM Société Générale Asset Management, Certegy, Ministere Du Tourisme, CG 92, EDF, Cegetel, Nordnet, Domeo, Sofinco, El Wataniya, Orkyn Distributeurs De Matériel Médical, Camif, Pfizer, Communaute De Communes De Loches, AGPM.
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In 2013, Activeo took a majority stake in Celtycs, the LimeBridge partner in India and also opened an office in Singapore.