Stephan brings 18 years of service management experience having assisted major companies in various industries in building and optimising contact centres as well as developing and implementing entire customer management programs.
His field of focus is helping clients to systematically listen to and act upon the “Voice of the Customer”. This includes building a sustain ownership culture for customer issues and driving customer centric improvements throughout the entire organization.
Stephan frequently chairs and speaks at call center and CRM conferences and has guided over 800 participants in call center management seminars. Stephan chairs the Chief Customer Officer Forum in Germany fostering best practice sharing among companies that show leading-edge customer management.