Bill Price founded Driva Solutions, LLC in September 2001 after serving as Amazon’s first Global VP of Customer Service for almost three years during which Amazon enjoyed a 70% reduction in contacts per order while achieving the highest-ever score on the American Customer Satisfaction Index for service companies.
Driva Solutions has supported more than 100 clients and 230 projects across three integrated Program Areas: Contact Optimization, Performance Optimization, and Sourcing Optimization, successfully “creating and sustaining highly effective customer contact strategies and operations, locally and globally.” Among his many clients have been Apple, Avis, CheckFree (now a Fiserv company), DIRECTV, Expedia, Google, Hyatt, Intuit, Nike, Redbox, Stanford University, TiVo, T-Mobile, and Zipcar.
Bill facilitates the US Chief Customer Officer Forum and the Global (US) Operations Council. He is co-author of the business best seller “The Best Service Is No Service”.
Watch Bill’s interview at the Chief Customer Officer Forum in Melbourne October 2013