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www.drivasolutions.com

    
Driva Solutions provides strategic consulting and operational implementation services to the global customer contact industry. Driva is the Swedish word for "to propel" or "to move forward". It encapsulates the company's quest to bring actionable ROI-based solutions to address the challenges of increasingly demanding customers and the complexity of running today's local and global CRM enterprises.
   
 
Driva Solutions currently offers a core portfolio of eight inter-related solutions service groups surrounding our basic premise of creating and sustaining highly effective customer contact strategies and operations, locally (U.S. and Canada) and globally:

1) Contact analysis and elimination
2) Customer self-service
3) Customer loyalty and satisfaction
4) Collaboration across the enterprise, and among multiple ones
5) Performance optimization
6) Offshore outsourcing
7) Placement support for new reps, and senior contact center execs
8) Effective selling

Driva Solution's target client markets are:

  • Vendors to the industry with innovative customer care solutions (CRM technology developers, contact center outsourcers, break-fix-repair providers, etc)
  • High growth start-up companies with 0 to 1 initial contact center
  • Large scale enterprises with multiple contact centers aiming to improve their overall effectiveness.
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        Overhauled client's customer contact framework from over 600
    to 23, producing a laser-like focus on improving customer satisfaction
    by cutting significantly the need for contacts

    Replaced client's round 2 business plan customer service elements
    with scalable processes, technology, and people-based components,
    enabling them to secure necessary funding and plan for future success

    Expanded client's plans for new product release in the U.S. and Canada
    with practical programs ranging from marketing to sales to technical implementation, including
    ideal customer profiling, revamped ROI justifications, completely changed
    demo offerings, and other key elements to launch the product in an
    increasingly crowded market.
           
         
        Since founding in September 2001, some clients include :

    American Accent Trng, Affina/Whitney, Apple, ASI/Synertech, Asurion, AuctionDrop, Audi Japan, Banco Popular, Blue Pumpkin, CFS, Charles Schwab, Checkfree, Corbis, Daksh, Dropshop.de, drugstore.com, Edify, Egg PLC, Free & Clear, General Atlantic Partners, Google, Hynomics, Indigo/Chapters, JIOA, Lexicon Marketing, MCI, MRIS, Medibank, Microsoft, ODB, Orange, Pagoo, PhotoWorks, Qsent, Schaller Anderson, SilentTrust, Starbucks, Talisma, TiVo, True Telecom, Upromise, UW, UMontana, VicRoads, Vulcan, WellCare, Wildcard Systems, WorldPay/RBS, Yves Rocher

           
         
       

    Bill Price
    Founder & President

    Bill Price
    Founder & President
    3434 122nd Place NE
    Bellevue, WA
    98005
    USA

    t: +1 206 321 0841

    e: bill@drivasolutions.com
    w: www.drivasolutions.com

    		  

     

     

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