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www.celtycs-consulting.com
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Celtycs
is a consulting company based in Bangalore, India. The word "Celtycs"
is derived from Customer Experience and Loyalty and portrays our vision
to transform and enable organisations to deliver superior customer experiences.
We help companies plan, define, implement and operationalise their CEM strategies
with a clear focus on the organisation’s business and financial objectives.
Celtycs adopts a unique results-driven approach that involves an analysis
of the business need, CEM strategy definition and the execution of the
strategy across the people, process and technology dimensions.
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Celtycs
offers the following solutions:
- Setup and operational assistance for new contact centre/ Business Process Outsourcing Operations including infrastructure setup, resource management and process transition from international customer sites.
- Optimisation of existing customer-facing and customer-affecting processes
- Enhancement of the recruitment, training and performance management of customer-contact personnel to deliver progressively enhanced customer experiences.
- Selection, customisation and deployment of CRM/CEM technology.
- Business process and skill optimisation of existing call centres.
- Optimisation of contact centre training company processes to ensure closer linkage between training outputs and contact centre requirements.
- Measurement of customer satisfaction levels and implementation of solutions to address gaps.
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The Celtycs
team consists of multi-skilled professionals with strong exposure to setup
and implementation of CRM/ optimisation projects. |
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Our target customers include:
Contact centres
Business Process Outsourcing Operations
Contact Center Training Institutions
Telecom carriers
Hospitals and health-care institutions
Hotels/ resorts and other service providers in the hospitality segment
Banks, Financial Institutions and Insurance Companies
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MD Ramaswami,
Founder
Celtycs Consulting
B-614, Natasha Golfview, New Ring Road, Domlur
Bangalore - 560 071, India
t: + 91 (80) 535 2321
e: md@celtycs-consulting.com
w: www.celtycs-consulting.com
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