www.adscopum.com

The focus of our efforts is developing and implementing service and sales concepts as well as introducing Customer Relationship Management. This includes the creation of suitable organisational, personnel and cultural structures, as well as implementing appropriate control instruments, e.g. the Balanced Scorecard. The key issue is the adjustment of organisations, their employees, processes and systems to increase and secure durable and profitable customer relationships.

We deliver entire solutions "held in one hand". Our consultants deal completely with all topics for structure and reorganisation of contact centres, sales and CRM projects. Proven methodology provides efficient controlling of the project and secures best results. "Everything held in one hand" guarantees an efficient organisation, suitable technology and last but not least well trained and motivated employees.

Delivering "End to end Consulting", we take care of our clients from the first analysis through the conceptual work up to the change management in the entire enterprise. We see ourselves as partners to our clients and value shared work on development and implementation.

IT Industry
Projects within the IT industry include:
· Consolidation of multi-vendor contact centre structure and transformation into a single vendor co-sourced operation model
· Assessment of in- and outbound contact centre performance and following management of improvement projects
· Design and implementation of software-based balanced scorecard for strategic and operational control of all customer related operations including quality assurance.
· Restructuring of help desk with a significant increase in service levels and performance.
· Detailed design and deployment of multinational customer programs across 20+ countries

Finance
Optimisation of sales approach by advanced utilisation of cross selling opportunities. Design and deployment of train the trainer concept for continuous improvement.

Pharmaceutical Industry
Design and implementation of several contact centres for customer services and medical advice. Design and deployment of enterprise customer management program focussing on effective cooperation of sales force and contact centre.

Utilities
Implementation of contact centres for several utility companies. Consolidation of decentralised structure. Alignment of customer related processes all over the organisation and transformation to software-based process flows.

E-Commerce / Media
Recruitment and training of a telesales team for a start up internet portal company.

Stephan Pucker
Managing Director

Ad Scopum GmbH
Technologiepark 21
33100 Paderborn
Germany

t: +49 700 - A D S C O P U M
m: +49 171 6298852

e: s.pucker@adscopum.com
w: www.adscopum.com