Activeo offers solutions for effective management of customer relationships including CRM strategy, change management, system architecture, solution integration, implementation and support.

Activeo's teams benefit from years of experience in audit, conception and deployment of customer relationship management solutions with strong consulting experience, a solid track record and a "hands-on" attitude.

Our differences :

• A multi-skilled team of experts, addressing the entire customer interaction chain.
  
  
• A pragmatic approach of CRM, focusing on optimising technology usage & human resources in order to continuously improve operational results.
  
  
• A result driven strong project management culture based on proven methodologies.

International Tour Operator
Feasibility study & business case, design & implementation of a large scale pan-european call centre

Cosmetic firm
Marketing study & identification of the customer value tree

Mobile Telco
Technical architecture & project management for implementing the networking of several customer service centres

Telephone Banking
Functional architecture for a customer contact management application

Telco
Improvement of marketing campaigns & definition of a customer oriented marketing organisation

Leader in Training & Education
Strategic and operational scope for creating a new customer relationship centre, supplier selection and CRM software implementation

Airlines
Strategic study & business case for optimising the reservation centre organisation

Taxi company
Improving operations of the reservation centre

IT leader
Localisation study, site & building selection for a new direct sales operations

Veronique Godart, Business Development Manager

Activeo
15 rue du 1er Mai
92752 Nanterre cedex
France

Telephone: +33 1 47 86 90 26
Mobile: +33 6 08 17 59 66
Fax: +33 1 47 86 07 01
Email: vgodart@activeo.fr
Web: www.activeo.fr